Job description

Advisory Financial Services Digital Technology Manager, ITSM

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Job Category:   Digital|Technology Consulting
Line of Service:   Advisory
State & City:   NY-New York
Travel Requirements:   81-100%
Position Type:   Manager
Req ID:   91927BR
PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.

Job Description
The Financial Services industry is operating in a challenging environment due to global economic pressure, increasing regulatory demands and capital requirements, and significant operational and technology changes. Our growing Financial Services Advisory team provides strategy, management, technology and risk consulting services to help major financial institutions around the world respond to their most complex business challenges. The Financial Services Advisory practice is composed of three industry sectors: Asset Management, Banking and Capital Markets, and Insurance.

Our IT Infrastructure consultants help clients optimize their technology infrastructure by transforming the way their infrastructure delivers capabilities and services to meet the business's strategic goals. This high performing team advises clients on all elements of their information technology infrastructure from data center technologies and cloud to IT service management. They also address areas such as infrastructure architecture, networking and end-user services, and disaster recovery.

Position/Program Requirements
Minimum Years of Experience: 8

Minimum Degree Required: Bachelor's degree

Degree(s) Preferred: Master's degree

Knowledge Preferred:
Demonstrates a proven extensive understanding how IT organizations capitalize upon technology including leveraging an extensive knowledge of IT strategy, roadmaps, architecture engineering operations policy, processes, standards, IT governance and program delivery.
Demonstrates extensive knowledge and a proven record of success leading and collaborating with middle and senior management on client-facing business development, engagement delivery, practice development and thought leadership engagements, including the following:
- Development, assessment and implementation of Information Technology (IT) solutions that parallel project management, process improvement, technology deployment, and other business advisory initiatives;




- Sales and business development related to the development and maintenance of client relationships, and the management of multiple and simultaneous complex work streams or engagements.


Demonstrates proven extensive knowledge and success managing IT Service Management engagements and project teams specializing in the design and implementation of ITSM processes, organizational structures, functions and technology within the following areas:


- Service Strategy and Design;
- Service Desk, Incident, and Problem Management;
- Request Management / Fulfillment;


- Asset and Configuration Management;


- Change and Release Management;


- IT Financial Management;


- Service Catalog and Service Portfolio Management;
- Cloud solutions and implementation;
- Data Center and Process Automation;

Skills Preferred:
Demonstrates proven extensive ability and success managing successful enterprise scale implementations of IT Infrastructure and Service Management software packages (including major ITSM vendors HP, BMC, CA), including leveraging one or more of the following related toolsets:
-HP Service Manager/Asset Manager (Legacy Peregrine)
-HP Server Automation/Operations Orchestration (Legacy Opsware)
-HP UCMDB/DDM (Legacy Mercury
-HP Operations Manager.
Demonstrates proven extensive ability and success identifying and addressing client needs, developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities, preparing and presenting complex written and verbal materials, and defining resource requirements, project workflow, budgets, billing and collection.
Demonstrated proven extensive ability and success as a team and thought leader creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members, providing candid, meaningful feedback in a timely manner and keeping leadership informed of progress and issues.



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