Job description

Manager - Customer Technology, TMT - San Jose

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Job Category:   Business Development/Sales/Marketing|Management Consulting
Line of Service:   Advisory
State & City:   CA-San Jose
Travel Requirements:   41-60%
Position Type:   Manager
Req ID:   95033BR
PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.

Job Description
Across industries, our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Technology, Information, Communications Entertainment and Media industry team provides strategy, management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. TICE serves clients in the following industries: Entertainment, Media and Communications, Technology and Private Equity.

Our Customer consultants help clients to shape their businesses through customer experiences – building bridges between digital and analog, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner and employee experiences.

We use our capabilities in Experience Design, Marketing, Sales, Service, Pricing and Customer Analytics to help our clients better understand the customer, generate sustainable growth and expanded market share, and be always on in an experience economy.

Position/Program Requirements
Minimum Years of Experience: 5


Minimum Degree Required: Bachelor's degree


Degree(s) Preferred: Master's degree


Knowledge Preferred:
Demonstrates extensive subject matter knowledge assessing sales effectiveness and productivity performance gaps with B2B and B2C product/service sales environments and drive bottom line improvements.
Demonstrates expert knowledge of sales operations and field sales emphasizing an extensive track record of managing large scale projects that involve thinking critically about the business model and processes.
Demonstrates team leader abilities with a proven record of success managing sales operations and field sales emphasizing an extensive track record of managing large scale projects that involve thinking critically about the business model and processes, written and verbal materials; managing project workflows and budgets.
Demonstrated record of success building and sustaining client relationships using networking, negotiation and persuasion skills to identify potential new digital opportunities.
Proven extensive knowledge of sales operations technologies and how they impact the overall sales process.
Demonstrates thorough successful interactions with senior management in client organizations, especially within sales operations in the customer space.
A proven record of success at a consulting firm within a managerial capacity.


Skills Preferred:
Demonstrates proven extensive skills driving improvements in sales efficiency and productivity, including sales channel design, partner management, coverage model design, go-to-market planning, and sales methodology design/deployment (including sales compensation design).
Demonstrates proven extensive industry sales and management consulting abilities in sales front office (e.g., sales effectiveness, channel design & partner management, sales process design, organizational design and coverage models, compensation, selling methodologies) with companies with $500M in annual revenue and more.
Demonstrates proven extensive abilities managing a team around efforts with identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships and community involvement; communicating value propositions; managing resource requirements, project workflow, budgets, billing, collection; and, preparing or coordinating complex written and verbal materials.
Demonstrates proven extensive management abilities as a leader of a project team that include the following:

-Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management; and reviewing the work of team members.

-Leveraging customer sales knowledge and analytical skills, especially as it relates to project management, project facilitation, and the development of client proposals.

-Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve, prioritize, and manage multiple tasks simultaneously for self and others.

-Demonstrating self-motivation and responsibility for personal growth and development while mentoring junior members of the team.

-Leveraging analytical skills with the ability to translate complex problems into simple and actionable tasks



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