Job description

Facilities/Office Services Sr. Manager

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Job Category:   Administrative and Support Services
Line of Service:   IFS
State & City:   NY-New York
Travel Requirements:   0-20%
Position Type:   Senior Manager
Req ID:   95345BR
PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional ( provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at

It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.

As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Job Description
Administrative Services is led by the National Administrative Services Leader who oversees the extended leadership team for Executive Assistants/Team Assistants, Administrative Support Concierge (ASC), myAdminConcierge (mAC), Dual Support Specialists (DSS), Office Services, Document Production, Meeting and Events, and Project Management.

In the U.S. Markets, the Market Administrative Leader oversees the Executive Assistants, Team Assistants, Office Services, and Meeting and Event teams.

The Market Office Services team is responsible for organizing, directing and delivery of administrative support functions, including lease negotiations, landlord liaison, space planning and management and for overseeing local vendor management, safety and security, mail and duplication services, reception and telephone console operation, facilities maintenance, records management, hoteling, supplies management, conference room management, hoteling, moving/lifting, and other miscellaneous services.

Position/Program Requirements
Minimum Year(s) of Experience: 6

Minimum Degree Required: High School Diploma or GED

Degree Preferred: Bachelor's degree

Certification(s) Preferred: CPA

Knowledge Preferred:
Comprehensive knowledge of Firm Sectors, line of service (LOS) and cross line of service (XLOS) groups, with a broad understanding of functional groups and regulatory restrictions.

Skills Preferred:
Proven experience achieving strategic alignment, executing business goals, and conducting practice reporting across a small to medium sector of functional groups; Human Resources, Learning and Education, Marketing and Sales, Knowledge Management, and Finance. Proven experience developing and executing projects to initiate firm, sector, and line of service strategic and tactical goals. Extensive experience developing and executing sector strategies and operation plans to facilitate client management; channel choice, segmentation, succession planning, priority account management, audit quality and effectiveness. Proven ability analyzing and interpreting monthly pipeline reporting from Marketing and Sales and Finance and make recommendations to achieve revenue growth with a focus on priority accounts around wins, losses, strengths, weaknesses and emerging issues. Proven experience monitoring and reporting on sector practice management issues; strategy execution, practice operations and reporting, sales and pipeline management. Proven experience developing and delivering content for Sector presentations and executing sector network activities; webcasts, conference calls, meetings, conferences and training. Proven ability to develop and execute operational results analysis, identify business issues for XLOS and each LOS-specific area. Proven ability to serve as a senior level strategic advisor to the cross-Line of Service (XLOS) Sector Leader, and the Sector Council. Demonstrated ability to function as a strategic business partner on a national and global level to drive change management and manage client relationships. Ability to represent the Sector Practice Director or Sector Council in key projects, calls and meetings. Proven ability to drive requests from global Sector and Industry program leadership on reporting, budgeting, and planning of internal Sector events. Demonstrated ability to work independently, manage multiple projects simultaneously, and leverage small sector.

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