Job description

HR SSC Human Capital Information Systems Senior Associate

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Job Category:   Human Resources and Human Resources Consulting
Line of Service:   IFS
State & City:   FL-Tampa
Travel Requirements:   0-20%
Position Type:   Senior Associate
Req ID:   100049BR
PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional ( provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at

It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.

As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Job Description
Our Human Resource professionals are accountable for establishing and maintaining the processes and systems which enable the Firm to fully leverage the skills and talents of all our people.

The HR functions help the local offices in driving the firm's people strategy, helping to create a unique people experience for each individual, supporting our firm wide values and working with the core competencies that measure and drive individual and firm wide success in the marketplace.

Human Resources supports our people in reaching their full market value which then sets PwC apart as the distinctive Firm.

The HR Shared Services Center (HR SSC) is a critical component of the Firm's Human Resource organization, providing strategic and tactical support that enables the successful delivery of the Human Capital Strategy. Through a flexible, shared services environment, we deliver operational efficiency and effectiveness that promotes the PwC experience. There are approximately 140 roles in the HR SSC that support the life cycle of our staff from the time their employment offer is extended throughout the length of their employment.

The HR SSC Technology and People Data and Analytics function provides strategic and tactical support for the firm's Human Capital (HC) systems and data and analytics.

The function is comprised of: the HC Technology team, which enables all aspects of HC Technology support including day-to-day support and management of applications, implementation of new enhancements and applications, as well advising stakeholders and business partners on best practices as it relates to systems.

People Data and Analytics, leads and enables the overall strategy and operations of HC People Data and analytics, including internal and XLOS functional alignment of reporting, implementation and development of cutting edge reporting tools and methods, as well as partnering with cross functional teams to develop and identify opportunities for improvement and standardization.

Position/Program Requirements
Minimum Year(s) of Experience: 2

Minimum Degree Required: High School Diploma or GED

Degree Preferred: Bachelor's degree

Knowledge Preferred:
Demonstrates thorough knowledge of and/or proven record of success, preferably for a global network of professional services firms, in leveraging advanced functionality for analyzing and manipulating data, including the following:
- Utilizing excel, including using and applying advanced chart features, creating and manipulating PivotTables and PivotCharts (i.e. custom formulas, calculated field/items), creating and manipulating macros, complex logical functions (i.e. IF, AND, COUNTIF), and performing data summary tasks (i.e. VLOOKUP, data parsing, array formulas, Nested IF functions); and,
- MS Access and SQL experience a PLUS.

Skills Preferred:
Demonstrates thorough level of abilities and/or proven record of success, preferably for a global network of professional services firms, including in the following:
- Providing education to clients and providing high quality technical and process solutions to business initiatives;
- Liaising with US IT and External Vendors on complex issues to find appropriate resolutions;
- Monitoring and managing quality of work performed by offshore team by performing audit sampling procedures;
- Creating and maintaining documentation on processes and overseeing ticket queue and enabling the timely resolution of tickets;
- Managing and completing small projects by deliverable dates;
- Contributing to team goals, which include but are not limited to, meeting key performance indicators and service level agreements;
- Communicate effectively and delivering excellent customer service; and
- Working with leaders to leverage knowledge into actionable tasks.

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