Job description

Public Sector - Operations - Manager

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Job Category:   Digital|Management Consulting|Public Sector or Federal
Line of Service:   Advisory
State & City:   VA-McLean
Travel Requirements:   0-20%
Position Type:   Manager
Req ID:   100543BR
PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.

Job Description
In today's changing environment, the public sector is seeing an increase in physical and cyber threats, financial and performance reporting requirements, diversity in the workforce, and the impact of rapidly changing technologies. PricewaterhouseCoopers Public Sector LLP provides management consulting, technology consulting and risk consulting services to help federal and international government agencies anticipate and address these and other complex challenges.

PwC Public Sector LLP is one of four organizations to receive the 2014 Malcolm Baldrige National Quality Award. The Baldrige Award is the nation’s highest Presidential honor for performance excellence, recognizing U.S. organizations for superior quality and world-class results across six categories defined by Baldrige including Leadership, Strategic Planning, Customer Focus, Measurement, Analysis and Knowledge Management, Workforce Focus, and Operations Focus. For more information on our journey to performance excellence, please visit www.pwc.com/baldrige or view our winner profile on the NIST website.



Professionals in PwC Public Sector LLP may be subject to a government security investigation and may need to meet related eligibility requirements for access to classified information.

PwC's Customer Competency is one of the most distinctive providers of customer-centric business solutions. Focusing on Customer Strategy, Marketing, Sales, Service, and Pricing, we collaborate with our clients to reinvest in an organization where the customer is at the very center.

We use a value-based approach to getting inside the minds of real consumers, coupled with a quantitative DNA that lets us analyze these insights with an economic filter, all the while applying a digital engagement lens to stay relevant to today's empowered customer.

Our goal is to help our clients tackle the key strategic, organizational, operational and technological challenges as they relate to creating differentiated brand defining customer experiences, higher levels of loyalty, expanded market share, and generating sustainable revenue growth.

Position/Program Requirements
Minimum Years of Experience: 5

Minimum Degree Required: Bachelor's degree

Degree(s) Preferred: Master's degree

Knowledge Preferred:
Demonstrates extensive subject matter knowledge in digital change: mobile, digital marketing / demand generation, user experience, digital payment methods, or digital or ecommerce (B2B and/or B2C). Additional experience in business operations modeling, design and implementation is a plus.
Demonstrates team leader abilities with a proven record of success managing digital change efforts to identify and address client needs: communicating value propositions; managing resource requirements; preparing and coordinating complex written and verbal materials; managing project workflows and budgets.
Demonstrated record of success building and sustaining client relationships using networking, negotiation and persuasion skills to identify potential new digital opportunities.
Proven extensive knowledge of digital related technologies and how they impact the overall digital strategy.
Demonstrates thorough successful interactions with senior management in client organizations, especially within digital change in the customer space.

Skills Preferred:
Demonstrates extensive abilities and/or a proven record of success, managing a team around efforts with identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships and community involvement; communicating value propositions; managing resource requirements, project workflow, budgets, billing, collection; and preparing or coordinating complex written and verbal materials.
Demonstrates thorough management abilities as a leader of a project team that include the following:
-Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management; and reviewing the work of team members.
-Leveraging customer digital knowledge and analytical skills, especially as it relates to project management, project facilitation, and the development of client proposals.
-Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve, prioritize, and manage multiple tasks simultaneously for self and others.
-Proven record of success demonstrating the ability to self-motivate and take responsibility for personal growth and development while mentoring junior members of the team.
-Proven extensive analytical skills with the ability to translate complex problems into simple and actionable tasks.
-Prior consulting experience in a large firm.


This role supports client work contractually requiring US Citizenship and a TS/SCI FS Level Security Clearance.

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