Job description

Public Sector - Information Management - Senior Associate

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Job Category:   Information Technology
Line of Service:   Advisory
State & City:   MD-Annapolis Junction
Travel Requirements:   0-20%
Position Type:   Senior Associate
Req ID:   102205BR
PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.

Job Description
In today's changing environment, the public sector is seeing an increase in physical and cyber threats, financial and performance reporting requirements, diversity in the workforce, and the impact of rapidly changing technologies. PricewaterhouseCoopers Public Sector LLP provides management consulting, technology consulting and risk consulting services to help federal and international government agencies anticipate and address these and other complex challenges.

PwC Public Sector LLP is one of four organizations to receive the 2014 Malcolm Baldrige National Quality Award. The Baldrige Award is the nation’s highest Presidential honor for performance excellence, recognizing U.S. organizations for superior quality and world-class results across six categories defined by Baldrige including Leadership, Strategic Planning, Customer Focus, Measurement, Analysis and Knowledge Management, Workforce Focus, and Operations Focus. For more information on our journey to performance excellence, please visit www.pwc.com/baldrige or view our winner profile on the NIST website.



Professionals in PwC Public Sector LLP may be subject to a government security investigation and may need to meet related eligibility requirements for access to classified information.

Our IT Infrastructure consultants help clients optimize their technology infrastructure.

This high performing team advises clients on all elements of their information technology infrastructure from data center solutions to IT service management.

They also address areas such as networking, convergence, connectivity and collaboration, and disaster recovery.

Position/Program Requirements
Minimum Years of Experience: 4

Minimum Degree Required: Bachelor's degree

Degree(s) Preferred: Master's degree

Knowledge Preferred:
Demonstrates a thorough understanding how IT organizations capitalize upon technology leveraging an extensive knowledge of IT strategy, roadmaps, architecture, engineering, operations, policy, processes, standards, IT governance and program delivery, including:
- Development, assessment and implementation of Information Technology (IT) solutions with project management, process improvement, technology deployment and other business advisory initiatives.


Demonstrates proven thorough knowledge and success managing IT Service Management engagements and project teams specializing in the design and implementation of ITSM processes, organizational structures, functions and technology within the following areas:


- Service Strategy and Design;


- Service Desk, Incident, and Problem Management;
- Request Management / Fulfillment;
- Asset and Configuration Management;


- Change and Release Management;


- IT Financial Management;


- Service Catalog and Service Portfolio Management;
- Cloud solutions and implementation;
- Data Center and Process Automation.
Demonstrates a thorough understanding how IT organizations capitalize upon technology leveraging an extensive knowledge of IT strategy, roadmaps, architecture, engineering, operations, policy, processes, standards, IT governance and program delivery.

Skills Preferred:
Demonstrates proven thorough ability and success managing successful enterprise scale implementations of IT Infrastructure and Service Management software packages (including major ITSM vendors such as HP, BMC, CA),

including leveraging one or more of the following related toolsets:
- HP Service Manager/Asset Manager (Legacy Peregrine)
- HP Server Automation/Operations Orchestration (Legacy Opsware)


- HP UCMDB/DDM (Legacy Mercury)
- HP Operations Manager.
Demonstrates proven thorough ability to identify and address client needs, actively participating in client discussions and meetings, sustaining client relationships, preparing and presenting high quality written and verbal materials, communicating a broad range of Firm services, managing engagements including preparing concise, accurate documents and effectively managing project work load.


Demonstrates proven thorough ability and as a project workstream leader in a fast-paced, dynamic professional services environment.


This role supports client work contractually requiring US Citizenship and a TS/SCI FS Level Security Clearance.

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