Job description

Greater Texas Tax Market People Leader

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Job Category:   Human Resources and Human Resources Consulting
Line of Service:   IFS
State & City:   TX-Dallas
Travel Requirements:   21-40%
Position Type:   Manager
Req ID:   102732BR
PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional ( provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at

It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.

As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Job Description
Our Human Resource professionals are accountable for establishing and maintaining the processes and systems which enable the Firm to fully leverage the skills and talents of all our people.

The HR functions help the local offices in driving the firm's people strategy, helping to create a unique people experience for each individual, supporting our firm wide values and working with the core competencies that measure and drive individual and firm wide success in the marketplace.

Human Resources supports our people in reaching their full market value which then sets PwC apart as the distinctive Firm.

The Firm provides HC support to our staff in the field through a Market/team structure.

Each of the 10 Markets has a Market People Leader (MPL) leading the Market and supporting HR staff in Advisory, Tax, Assurance, and IFS.

In addition, the teams are comprised of Market People Leader Senior Associate, Talent Consultants, Deployment Consultants, the Talent Acquisition team, and the Office of Diversity

to serve that market and/or team.

Line of Service (LoS) HR professionals are the HR Advisors for a specific line of service Market Team and provide strategic oversight to the Line of Service Market HR Generalists in driving the success of LoS Market Teams aligned with people strategy objectives.

Position/Program Requirements
Minimum Year(s) of Experience: 6

Minimum Degree Required: High School Diploma or GED

Degree Preferred: Bachelor's degree

Knowledge Preferred:
Extensive knowledge of HR policies and practices as well as individual Line of Service in engaging the Market LoS Leader, Market HR Generalists and Market Team Leaders leveraged to communicate and execute the people strategy for the LoS market teams. Demonstrates an extensive understanding of all aspects of HR and the strategic and operational priorities of the Line of Service (LoS).

Skills Preferred:
Demonstrated ability to: Communicate and execute market LoS Unique People Experience strategy. Drive continuous improvement in LoS Market Team by conducting human capital performance analyses against targeted metrics, determining actionable items, researching root causes and developing plan of action. Lead LoS Market Team workforce planning process. Provide input into development and achievement of LoS Market budget. Understand and drive LoS HR strategy and provide input to and from the geographic market. Determine Market LoS client service (Assurance, Advisory, Tax) sourcing goals. Select interviewers and collaborate with Sourcing to determine offer packages, start dates, etc. for client service candidates joining the assigned LoS Market Team. Provide guidance and supervision to LoS Market HR Generalists to drive Everyday Coaching Model. Provide career development coaching to Market Team client service and Internal Firm Services (IFS) staff and facilitate coaching conversations with Coaches, staff and Market Team Leader; make Relationship Partner/Leader assignments. Provide strategic oversight and guidance to Market HR Generalists to address effectively critical people issues; address critical people issues within assigned Market Team. Lead, coach and develop LoS Market HR Generalists. Assess training needs for LoS Market Teams and implement training programs in collaboration with Learning & Education. Oversee implementation of diversity efforts within the LoS Market Teams. Partner with Learning & Development to deliver nationally-developed training to Market Team client service staff and partners . Make site visits to geographic market offices, plan and execute connectivity events and work with Market Team leaders and staff to understand people issues within the Market Team, mitigating potential legal risks and highlighting Market Team trends. Investigate and resolve Market Team complaints not involving ethics, expenses, discrimination, retaliation or sexual harassment; provide oversight and guidance for investigations conducted by Market HR Generalists. Lead Line of Service (LoS) Market HR Generalists to address workload balance and strategic client and non-client opportunities (e.g., mega-client deployment, Learning & Education, succession planning). Lead Market Team efforts to address workload balance and strategic client and non-client opportunities for client service staff.

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