Job description

Learning & Development Learning Management & Technologies Senior Assoc

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Job Category:   Learning and Development
Line of Service:   IFS
State & City:   AL-Birmingham|AZ-Phoenix|CA-Los Angeles|CA-Sacramento|CA-San Diego|CA-San Francisco|CA-San Jose|CO-Denver|CT-Hartford|CT-Stamford|DC-Washington|FL-Fort Lauderdale|FL-Miami|FL-Orlando|FL-Tampa|GA-Atlanta|IL-Chicago|IN-Indianapolis|MA-Boston|MD-Baltimore|MI-Detroit|MN-Minneapolis|MO-Kansas City|MO-St. Louis|NC-Charlotte|NC-Raleigh|NJ-Florham Park|NV-Las Vegas|NY-New York|NY-Rochester|OH-Cincinnati|OH-Cleveland|OH-Columbus|OR-Portland|PA-Philadelphia|PA-Pittsburgh|SC-Spartanburg|TN-Nashville|TX-Dallas|TX-Fort Worth|TX-Houston|UT-Salt Lake City|VA-McLean|VA-Richmond|WA-Seattle
Travel Requirements:   0-20%
Position Type:   Senior Associate
Req ID:   104341BR
PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional ( provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at

It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.

As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Job Description
PwC's Learning and Development function is a key enabler of the PwC Experience, an element of the Firm's overall strategy.

Integrating with the business, and implementing best-in-class teaching practices, this function supports and enables higher quality, and more relevant learning that is aligned with high performing teams.

Learning and Development’s Enablement team provides the innovation, technology, and measurement and analytics capabilities necessary to create, deliver, and measure cutting-edge experiences for our learners.

The Learning Management and Technology team oversees the Learning and Development technology roadmap; provides the interface between Learning and Development and IT, systems, providers, etc.; determines the viability of new learning tools, processes and controls.

Responsible for proactive maintenance of all Learning and Development related systems; defining and updating related processes and protocols; instituting appropriate escalation procedures to seamlessly address issues and manage risks; and coordinate/liaise with Global counterparts.

Responsible for all Learning and Development compliance related responsibilities and coordination with Ethics and Compliance office.

Closely coordinates with Learner Experience, Content Curation and Communities teams related to Vantage implementation matters.

Works together with Innovation team on forward looking strategy, new technologies and pilots.

Position/Program Requirements
Minimum Year(s) of Experience: 2

Minimum Degree Required: High School Diploma or GED

Degree Preferred: Bachelor's degree

Knowledge Preferred:
Thorough knowledge of and/or a proven record of success in understanding NASBA and AICPA requirements and how those policies impact course development and delivery documentation.

Skills Preferred:
Demonstrates thorough abilities and/or a proven record of success as a team leader in the following areas:

-Reading and writing in HTML to effectively build online content;

-Leveraging learning management, eLearning, and other conference delivery systems to achieve registration, compliance, and monitoring/reporting goals of a project;

-Migrating data between learning management systems and third party vendors to achieve expected results;

-Troubleshooting and solving business problems real time, exercising judgment regarding escalation of issues;

-Analyzing information, making recommendations, and supporting conclusions based upon a deep understanding of the registration, compliance, implementation, monitoring, and reporting aspects of a project;

-Applying subject matter specialty advice around the management of complex programs in a learning management system and surrounding learning platforms;

-Functioning independently on many project teams simultaneously;

-Having a customer service driven mentality and an inclusive and agile work approach;

-Developing new recommendations and enhancing current compliance and learning technology processes to create consistent quality, with a focus on continuous improvement and a quality learner experience;

-Working in multiple software applications, including Microsoft Office and Google applications, to manage day to day responsibilities and collaborate across teams; and,

-Creating a collaborative work environment through executive communication skills and/or prior supervisory experience.

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