Job description

US IT User Experience (UX) Senior Manager

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Job Category:   Information Technology
Line of Service:   IFS
State & City:   FL-Tampa
Travel Requirements:   0-20%
Position Type:   Manager II
Req ID:   105227BR
PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional ( provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at

It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.

As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Job Description
Exciting opportunities await you as a member of PwC's US IT team. Our team of technology professionals provides internal technology services and solutions that transform and achieve PwC's mission of becoming the leading technology-enabled professional services network. We enable PwC to achieve its goals by driving innovation, enhancing digital capabilities and integrating technologies to create competitive business advantages for PwC and our clients.

Within US IT, we have exciting opportunities at all experience levels in our domains to deliver world-class IT solutions across a diverse range of portfolios and business areas.

User Experience Designers are an integral part of the solutions delivery team, focusing on solving the tough human-computer interaction challenges faced by end users for our internal systems. The UX team designs and builds simple and efficient user interactions with an attention to detail, usability, branding and visual aesthetics. The UX team builds an understanding of user desires and behavior, establishes personas, captures information architecture, builds prototypes and works with developers to convert into production for the ultimate internal deliverable.

Our UX Designers at all levels are passionate about delivering technology in an Agile/scrum methodology, work with multiple teams concurrently, take pride in their end-to-end ownership and accountability for their deliverables, and are dedicated to customer satisfaction.

Position/Program Requirements
Minimum Year(s) of Experience: 6

Minimum Degree Required: High School Diploma or GED

Degree Preferred: Bachelor's degree in IT related field.

Knowledge Preferred:

Demonstrates intimate abilities and/or a proven record of success in roles on solutions teams that develop, design, or modify large, complex or mission critical information systems, with primary focus on developing innovative and engaging solutions, both digital and physical including:

- Having experience using the following UI or UX design tools: Photoshop, Illustrator, Omnigraffle, Visio, Axure, HTML to depict the user experience in journey maps, flow diagrams, responsible web, data visualization, mockups, and prototypes;
- Leading projects to launch effectively within time and resource constraints that use the Agile/Scrum methodology, System Development Life Cycle (SDLC) and Web Contact Accessibility Guidelines (WCAG) and section 508 compliance requirements; and,
- Implementing and executing on all phases related to whiteboard sessions to help conceptualize designs; HTML-based mock-ups demonstrating overall UX design; translation of user feedback and business requirements into design solutions; and visual presentations and UI designs through UX principle.

Skills Preferred:

Demonstrates intimate abilities and/or a proven record of success with managing design solutions related to transforming abstract concepts into well-developed, polished user experience-based software solutions and deliverables, while operating in a fast-paced, open and collaborative environment, which includes:

- Applying analytical skills to interpret user experience requirements and translate these requirements in a concise, measurable, and flexible manner to meet project and stakeholder needs;
- Creating original, user-centered UX design solutions and user experiences that can be developed into specific products, emphasizing user interface design planning and development tools;
- Collaborating cross-functionally in a heavily matrixed organization and incorporating feedback and gathered requirements from different managerial levels into design concepts and enhancements;
- Developing or modifying large, complex, or mission critical information systems including analysis of business and user needs, documenting requirements, and revising system logic difficulties as necessary;
- Utilizing design-based software (i.e. Photoshop, Visio, Illustrator, Dreamweaver, Omnigraffe, HTML or CSS) in conjunction with web and accessibility standards, such as HTML, CSS, and JavaScript frameworks (jQuery, Knockout, etc.) when developing user-interface prototypes and deliverables;
- Articulating concisely ideas and visually communicating concepts to both developer and non-developer audiences. Writing, communicating, facilitating, and presenting to all levels of industry audiences, clients and internal staff and management;
- Designing low-fidelity and high-fidelity mockups, interaction models, user task flows, visual screen designs, and UI details that promote ease of use and improve the user experience;
- Effectively coping with accelerating changes as required in a dynamic market and organization, adjusting priorities on an as-needed basis; and,
- Using multiple elicitation techniques such as facilitating brainstorming sessions, focus groups, and requirements workshops with the purpose of requirements elicitation.

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