Job description

Dual Support Specialist - Boston (Fixed Term)

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Job Category:   Administrative and Support Services
Line of Service:   IFS
State & City:   MA-Boston
Travel Requirements:   0-20%
Position Type:   Specialist
Req ID:   105303BR
PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional ( provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at

It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.

As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Job Description
Administrative Services offers services to client service staff so they can focus on delivering the PwC Experience to our clients.

Administrative Services has a broad range of roles including the leadership team, Executive Assistants, Administrative Support Concierge (ASC), myAdminConcierge (mAC) in Tampa and PwC office/client based, Dual Support Specialists (DSS), Office Services, Document Production, Records Management, Meeting and Events, and Project Management.

The National Admin Services Team works effectively with the National Administrative Services Leader and senior leadership to establish and execute the activities that enable the behaviors, structures, systems and competencies required for the US Firm to shift its operating model associated with establishing effective operations in this model.

Position/Program Requirements
Basic Qualifications:

Demonstrate Microsoft Office Suite, including Word, Excel, PowerPoint, and Google proficiency levels consistent with the firm's standards.

Minimum Year(s) of Experience: 1

Minimum Degree Required: High School Diploma or GED

Degree Preferred: Bachelor's degree

Knowledge Preferred:

Demonstrates some knowledge of, and/or proven success, preferably for a global network of professional services firms, including in the following areas:

- Identifying and addressing client needs; responding to client and/or team requests promptly and professionally; readily offering assistance; contributing to a positive, collaborative working environment; proactively seeking instruction, seeking feedback and coaching to improve performance;
- Providing administrative support virtually and/or remotely to all levels of staff; which includes utilizing telephony and voice messaging, email and instant messaging systems or platforms to take clear, concise messages and relays messages or routes calls in a timely manner; and,
- Maintaining connectivity with the related key functions and teams involving administrative and/or office services related teams.

Skills Preferred:

Demonstrates some abilities, and/or proven record of success, preferably for a global network of professional services firms, including the following areas:

- Providing customer service through the use of Lotus Notes, Microsoft Office, Google and related firm-sponsored software to accomplish locating workspace or meeting room space and other related tasks;
- Maintaining connectivity with appropriate departments nationally and locally to provide support for reserving workspace and meeting room space;
- Applying consistent business acumen and specialized technical knowledge; including a solid understanding of customers' needs and the technology used by the team;
- Actively participating in knowledge sharing activities, developing and communicating optimal standard-industry practices within formal and informal networks;
- Interacting with global internal clients;
- Proactively adjusting schedules and keeping manager and team aware of changes on a timely and accurate basis;
- Proven ability to consistently deliver accurate, timely deliverables;
experience providing guidance to others on and interpreting policies with minimal supervision;
- Drafting, proofreading and completing work within designated timelines;
- Assisting staff and customers with multiple systems to provide support for reserving workspace and meeting rooms; preparing and analyzing reports from various database and software applications with a proficient level of familiarity with Microsoft products;
- Working non-traditional extended hours to meet customer needs and/or requests; and,
- Providing significant levels of quality, accountability and teamwork to support our customer base.

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