Job description

Transformation, Automation & Innovation Manager

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Job Category:   Information Technology
Line of Service:   IFS
Location(s):   DC-Washington|FL-Fort Lauderdale|FL-Miami|FL-Tampa|GA-Atlanta|IL-Chicago|MA-Boston|MD-Baltimore|NC-Charlotte|NC-Greensboro|NC-Raleigh|NY-New York|PA-Philadelphia|TX-Austin|TX-Dallas|VA-McLean
Travel Requirements:   0-20%
Level:   Manager
Job ID:   105219BR
PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional ( provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at

It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.

As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Job Description
PWC IT is responsible for the success of our central technology efforts in our federated business model.

Position/Program Requirements
Minimum Year(s) of Experience: 4

Minimum Degree Required: High School Diploma or GED

Degree Preferred: Bachelor's degree in Information Technology related field.

Knowledge Preferred:

Demonstrates extensive knowledge and/or a proven record of success improving and managing the productivity of technology processes and business processes by creating automated workflows to replace manual workflows including the following areas:

- Configuration management tools (such as Chef, Puppet, Ansible);
- Script languages (including Python, Ruby, JScript and VBscript);
- Cloud infrastructure and container-based deployment; and,
- Lean IT principles and data driven approaches.

Skills Preferred:

Demonstrates extensive abilities and/or a proven record of success automating workflows and identifying process improvement, including the following areas:

- Managing and analyzing existing processes to identify automation opportunities across multiple platforms and technologies;
- Collaborating with Senior Automation Engineers and development teams to design processes in the most efficient way to enable automation and machine learning in a culture of innovation;
- Managing project delivery consistent with industry leading operational disciplines such as Change Management and Quality Management to establish the availability of secure, stable and supportable services that align with the strategic direction of IT;
- Contributing to thought leadership through the participating in the development of support processes/procedures;
- Managing continual process improvement initiatives within the assigned IT domain, working with Domain Leaders and Process Owners to identify opportunities;
- Managing automation opportunities including both internal IT processes and business processes that are, or can be enabled by technology;
- Leading the development and maintenance of non-complex automated processes, delivering projects on time and within budget;
- Managing and maintaining a portfolio of automation scripts;
- Conducting impact analysis of any application or infrastructure changes that interact with automation and make associated script changes and updates;
- Developing reporting to measure the effectiveness of automated processes;
- Applying independent judgement while collaborating with others, and influencing others within the project and domain teams;
- Providing in the moment feedback to other staff members to support a real time development culture;
- Building, maintaining and leveraging relationships as well as a specialized level of verbal and written communication skills; and,
- Adjusting to multiple demands, shifting priorities, ambiguity and rapid change.

PwC IT Services is a new entity formed to provide shared technology services to member firms in a secure, legally compliant, transparent and efficient manner.

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