Job description

Managed Services Director

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Job Category:   Information Technology
Line of Service:   Advisory
Location(s):   FL-Tampa|GA-Atlanta|IL-Chicago|NY-New York|PA-Philadelphia
Travel Requirements:   61-80%
Level:   Director
Job ID:   105773BR
PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional ( provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at

PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.

Job Description
PricewaterhouseCoopers' Managed Services solutions are a strong option for organizations seeking to manage their operational costs better and achieve performance goals that will help sustain long-term growth.

We can offer an end-to-end solution that includes defining business processes and requirements, application development, functional support, cybersecurity orchestration and ongoing operations and service desk support. With our optional hosting services, we also provide integrated databases, operating systems, hardware and network management solutions. Our solutions can help achieve a faster return on investment, lower operating costs, reduce risk, address talent shortages and improve a client's business focus.

PricewaterhouseCoopers' Managed Services solutions are flexible and customized to address a company's specific objectives. They are also designed for fast, accurate and successful implementation.

Position/Program Requirements
Basic Qualifications:

Demonstrated a proven extensive success as a team and thought leader creating a positive environment by monitoring workloads of the team while meeting client expectations and respecting the work-life quality of team members, providing candid, meaningful feedback in a timely manner and keeping leadership informed of progress and issues.

Minimum Year(s) of Experience: 10

Minimum Degree Required: Bachelor's degree

Degree Preferred: Master's degree Business, Computer Science, Information Systems, Engineering or a related discipline.

Certification(s) Preferred: A minimum of 10 plus years in sales and solution engineering support capacity with responsibilities for designing IT application, technology and infrastructure management solutions leveraging a global delivery model.

Knowledge Preferred:

Demonstrates thought leader-level knowledge with, and/or a proven record of success, directing efforts in the following areas:

- Enterprise applications, systems development, IT operations, IT outsourcing/Managed Services, cloud and infrastructure operation;

- Driving the design and configuration of Integrated Managed Services solutions to address the needs of clients across a wide range of industries and technologies;

- Conducting industry, market, competitive, value chain analysis;

- Conducting customer segmentations and developing associated segment strategies and value propositions;

- Developing business cases and understanding underlying Return on Investment (ROI); and,

- Driving strategic change into client organization, customer centric operating models, performing capability gap analyses and other related customer-facing capabilities.

Skills Preferred:

Demonstrates thought leader-level abilities with, and /or a proven record of success directing efforts, in the following areas:

- Designing the, solution, configuration and delivery of successful high risk IT projects;

- Building a vision, understanding and defining requirements, designing practical solutions, developing supporting business cases and implementing such solutions for clients;

- Aligning client needs with both the firm’s and Managed Services capabilities and solutions, whether available or planned;

- Leading architecture and solution workshops with clients and other firm leaders to drive solution development;

- Engaging with vendors and third parties on application, technical, and infrastructure architecture design;

- Contributing to the solution architecture to integrate processes and systems in order to maximize value and impact associated with the solution for the client;

- Understanding technical applications that includes the enterprise class application architecture, IT technology standards, development standards and application technologies with a specific specialization in architecture and high level design and system development;

- Preparing and presenting complex written and verbal materials and defining resource requirements, project workflow, budgets, and overall contracting structures;

- Leading and/or facilitating teams and developing client proposals, leveraging extensive business development, industry knowledge, relationship management and analytical skills with the ability to translate complex problems into simple and actionable tasks;

- Identifying and addressing client needs by developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and mature opportunities to close; and,

- Coaching staff including providing timely, meaningful written and verbal feedback.

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