Job description

Robotics Process Automation Senior Manager

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Job Category:   Business Development/Sales/Marketing|Digital
Line of Service:   IFS
Location(s):   FL-Tampa
Travel Requirements:   21-40%
Level:   Senior Manager
Job ID:   106490BR
PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

It takes talented people to support the US firm of the largest professional services organization in the world. Not all of us work directly with external clients. Some of our best people choose to apply their talents inside PwC.

As part of Internal Firm Services, you're serving an organization on par with many of our external clients. Our Internal Firm Services team consists of first-rate marketers, human resource professionals, computer technologists, knowledge managers, accountants, financial planners, administrators and leaders. Internal Firm Services staff are the people who make it work for the people who make it work for our clients.

Job Description
The Global Delivery Model Services (GDMS) organization is focused on three strategic objectives: articulation and integration of Global Delivery Model (GDM) strategy; definition, build-out and continuous improvement of GDM delivery capabilities; and ongoing execution of GDM operations to ensure seamless quality and service across the Service Delivery Network (SDN).

The Global Delivery Model Solutions team develops programs and initiatives directed at designing, developing, implementing, and managing a robust Business Process Management (BPM) Solutions Platform to enable effective scalability and sound management of the firm’s Global Delivery Model (GDM) operations on a world-wide scale. This includes establishing governance operating processes for maintaining and improving the BPM over time.

Position/Program Requirements
Minimum Year(s) of Experience: 6


Minimum Degree Required: High School Diploma or GED


Degree Preferred: Bachelor's degree


Knowledge Preferred:

Demonstrates intimate knowledge and/or a proven record of success in the following areas:

- Operating in a center of excellence (CoE) or shared service environment tasked with implementing, operating and maintaining automation solutions;
- Designing and implementing process automation solutions using some of the leading RPA/RDA (robotics process/desktop automation) and/or other emerging automation technologies;
- Understanding process improvement, familiar with continuous improvement methodologies such as Lean, Six Sigma, Kaizen etc.; and,
- Working in full life cycle of automation solution implementation.


Skills Preferred:

Demonstrates intimate abilities and/or a proven record of success in the following areas:

- Presenting, writing and communicating in public and private meeting forums with business leaders;
- Producing detailed support documents to match the solution designs and advising a team of functional consultants on aspects around delivery of the solution;
- Assisting with the enablement of a centralized RPA/RDA operation to maximize ROI for on and off shore centers/organizations;
- Understanding business requirements and converting them into automation solution design;
- Delivering solutions that optimize processes across business strategies and technology capabilities; and,
- Understanding business requirements and convert them into automation solution designs.




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