Job description

Public Sector - Operations - Director

Apply Now    
Job Category:   Management Consulting|Public Sector or Federal
Line of Service:   Advisory
Location(s):   VA-McLean
Travel Requirements:   0-20%
Level:   Director
Job ID:   106629BR
PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.

Job Description
In today's changing environment, the public sector is seeing an increase in physical and cyber threats, financial and performance reporting requirements, diversity in the workforce, and the impact of rapidly changing technologies. PricewaterhouseCoopers Public Sector LLP provides management consulting, technology consulting and risk consulting services to help federal and international government agencies anticipate and address these and other complex challenges.

PwC Public Sector LLP is one of four organizations to receive the 2014 Malcolm Baldrige National Quality Award. The Baldrige Award is the nation’s highest Presidential honor for performance excellence, recognizing U.S. organizations for superior quality and world-class results across six categories defined by Baldrige including Leadership, Strategic Planning, Customer Focus, Measurement, Analysis and Knowledge Management, Workforce Focus, and Operations Focus. For more information on our journey to performance excellence, please visit www.pwc.com/baldrige or view our winner profile on the NIST website.



Professionals in PwC Public Sector LLP may be subject to a government security investigation and may need to meet related eligibility requirements for access to classified information.

PwC's Customer Competency is one of the most distinctive providers of customer-centric business solutions. Focusing on Customer Strategy, Marketing, Sales, Service, and Pricing, we collaborate with our clients to reinvest in an organization where the customer is at the very center.

We use a value-based approach to getting inside the minds of real consumers, coupled with a quantitative DNA that lets us analyze these insights with an economic filter, all the while applying a digital engagement lens to stay relevant to today's empowered customer.

Our goal is to help our clients tackle the key strategic, organizational, operational and technological challenges as they relate to creating differentiated brand defining customer experiences, higher levels of loyalty, expanded market share, and generating sustainable revenue growth.

Position/Program Requirements
Minimum Years of Experience: 8

Minimum Degree Required: Bachelor's degree

Degree(s) Preferred: Master's degree

Knowledge Preferred:
Demonstrates proven industry and consulting expertise in the following areas:
-Conducting industry, market, competitive and value chain analysis
-Developing market sizes, ROIs and business cases
-Analyzing customer economics, business performance and cost to serve
-Defining customer needs and purchase behaviors
-Conducting customer segmentations and developing associated segment strategies and value propositions
-Performing capability gap analyses and other-related customer-facing capabilities
-Developing customer centric operating models
-Developing and implementing Go To Market models, including channel mix and partnerships, product/service bundling, sales organization models and value propositions
-Understanding customer trends in the B2B and B2C space, as well as across industries
-Driving strategic change into client organization
Demonstrates proven expertise and success managing customer strategy efforts and teams to identify and address client needs: communicating value propositions; managing resource requirements; preparing and coordinating complex written and verbal materials; managing project workflows and budgets.
Demonstrates expertise of pricing and profitability strategy emphasizing an extensive track record of managing large scale projects that involve thinking critically about the business model and processes, and articulating a vision for the future of the business through thought leadership.
Demonstrates expertise of managing and maintaining successful interactions with senior leadership in client organizations.
Prior experience in a consulting role within a managerial capacity.

Skills Preferred:
Demonstrates leadership expertise, including the following:
-Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management;
-Leveraging industry knowledge and analytical skills, especially as it relates to project management and project facilitation;
-Leading and/or facilitating teams and develop client proposals, leveraging extensive business development and relationship management know-how;
-Identifying and addressing client needs: developing and sustaining deep client relationships using networking, negotiation and persuasion skills to identify and sell potential new service opportunities; preparing and presenting complex written and verbal materials; and defining resource requirements, project workflow, budgets, billing and collection;
-Leading teams to generate a vision, establish direction and motivate members, create an atmosphere of trust, leverage diverse views, coach staff, and encourage improvement and innovation;
-Leveraging Business transformation skills with a track record of successful change enablement with quantifiable results;
-Utilizing analytical skills with the ability to translate complex problems into simple and actionable tasks.
-Building and sustaining extensive client relationships using networking, negotiation and persuasion skills to identify and sell potential new strategic opportunities ideally in the $2-4 million range annually


This role supports client work contractually requiring US Citizenship and a TS/SCI CI Level Security Clearance.

Apply Now    
Link for schema