Job description

Information Technologies Service Management Experienced Associate

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Job Category:   Technology Consulting
Line of Service:   Advisory
Location(s):   GA-Atlanta
Travel Requirements:   81-100%
Level:   Experienced Associate
Job ID:   106723BR
PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.

Job Description
Our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Industrial Products and Services industry team provides strategy, management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. This industry vertical team includes​ clients within the​​ Industrial Products​ and ​Energy​, Utilities & Mining sectors.

Our IT Infrastructure consultants help clients optimize their technology infrastructure by transforming the way their infrastructure delivers capabilities and services to meet the business's strategic goals. This high performing team advises clients on all elements of their information technology infrastructure from data center technologies and cloud to IT service management. They also address areas such as infrastructure architecture, networking and end-user services, and disaster recovery.

Position/Program Requirements
Minimum Year(s) of Experience: 1


Minimum Degree Required: Bachelor's degree


Degree Preferred: Master's degree


Knowledge Preferred:
Demonstrates some understanding how IT organizations capitalize upon technology leveraging an extensive knowledge of IT strategy, roadmaps, architecture, engineering, operations, policy, processes, standards, IT governance and program delivery, including:
- Development, assessment and implementation of Information Technology (IT) solutions with project management, process improvement, technology deployment and other business advisory initiatives. Demonstrates some proven knowledge and success managing IT Service Management engagements and project teams specializing in the design and implementation of ITSM processes, organizational structures, functions and technology within the following areas:
- Service Strategy and Design;
- Service Desk, Incident, and Problem Management;
- Request Management / Fulfillment;
- Asset and Configuration Management;
- Change and Release Management;
- IT Financial Management;
- Service Catalog and Service Portfolio Management;
- Cloud solutions and implementation;
- Data Center and Process Automation.


Skills Preferred:
Demonstrates some proven ability and success as a team member on successful enterprise scale implementations of IT Infrastructure or Service Management software packages (including major ITSM vendors such as HP, BMC, CA), including leveraging one or more of the following related toolsets: -HP Service Manager/Asset Manager (Legacy Peregrine)
- HP Server Automation/Operations Orchestration (Legacy Opsware)
- HP UCMDB/DDM (Legacy Mercury)
- HP Operations Manager. Demonstrates some proven ability identifying and addressing client needs, participating in client discussions and meetings, assisting sustaining client relationships, assisting preparing and presenting high quality written and verbal materials, communicating a broad range of Firm services, participating in the preparation of concise, accurate documents and effectively managing personal project work load. Demonstrates some proven ability and success as a team member on project workstreams in a fast-paced, dynamic professional services environment




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