Job description

IP - Customer - Manager

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Job Category:   Management Consulting
Line of Service:   Advisory
Location(s):   IL-Chicago
Travel Requirements:   81-100%
Level:   Manager
Job ID:   106433BR
PwC/LOS Overview
PwC is a network of firms committed to delivering quality in assurance, tax and advisory services.

We help resolve complex issues for our clients and identify opportunities. Learn more about us at www.pwc.com/us.

At PwC, we develop leaders at all levels. The distinctive leadership framework we call the PwC Professional (http://pwc.to/pwcpro) provides our people with a road map to grow their skills and build their careers. Our approach to ongoing development shapes employees into leaders, no matter the role or job title.

Are you ready to build a career in a rapidly changing world? Developing as a PwC Professional means that you will be ready
- to create and capture opportunities to advance your career and fulfill your potential. To learn more, visit us at www.pwc.com/careers.

PwC Advisory helps our clients with their most challenging imperatives from strategy through execution. We combine the breadth of knowledge of over 48,000 global professionals with deep industry knowledge to deliver custom solutions for our clients. We work with the world's largest and most complex companies and understand the unique business issues and opportunities our clients face.

Job Description
Our clients are focused on improving business performance, responding quickly and effectively to crisis situations, and extracting value from transactions. Our growing Industrial Products and Services industry team provides strategy, management, technology and risk consulting services to help a diverse set of clients around the world anticipate and address their most complex business challenges. This industry vertical team includes​ clients within the​​ Industrial Products​ and ​Energy​, Utilities & Mining sectors.

Our Customer consultants help clients to shape their businesses through customer experiences – building bridges between digital and analog, delivering personal and contextual experiences powered by technology and analytics, and driving the total experience by engaging the customer, product, partner and employee experiences.

We use our capabilities in Experience Design, Marketing, Sales, Service, Pricing and Customer Analytics to help our clients better understand the customer, generate sustainable growth and expanded market share, and be always on in an experience economy.

Position/Program Requirements
Minimum Year(s) of Experience: 5


Minimum Degree Required: Bachelor's degree


Degree Preferred: Advanced degree


Knowledge Preferred:
Demonstrates extensive subject matter knowledge in the latest trends of field service strategies, operating models, field service trends, mobile technologies, fleet management, field service capabilities, and interdependencies with other service fronts. Demonstrates extensive subject matter knowledge in revenue management, service logistics, knowledge management, warranty and entitlements, service forecasting and scheduling and incentives and motivation. Demonstrates team leader abilities with a proven record of success managing field services that include the following: -Efforts to identify and address client needs: communicating value propositions; managing resource requirements; preparing and coordinating complex written and verbal materials; managing project workflows and budgets -Record of success building and sustaining client relationships using networking, negotiation and persuasion skills to identify potential new field service opportunities -Impact of field service initiatives on people/change, technology architectures, product innovation, pricing and sales and marketing Proven extensive record of successful interactions with senior management in client organizations, especially within field services in the customer space, including: -collaborating with leadership to drive revenue into an existing client base -driving teams to deliver Field Service Optimization work -partnering with technology and other functions to deliver full lifecycle projects -developing and executing complex modeling and financial analyses, along with statistical and computer modeling techniques Prior consulting experience in a large firm.


Skills Preferred:
Demonstrates extensive abilities and/or a proven record of success with managing a team around efforts related to identifying and addressing client needs: building, maintaining, and utilizing networks of client relationships and community involvement; communicating value propositions; managing resource requirements, project workflow, budgets, billing, collection; and, preparing or coordinating complex written and verbal materials. Demonstrates extensive management abilities as a leader of a project team that include the following: -Writing, communicating, facilitating, and presenting cogently to and/or for all levels of industry audiences, clients and internal staff and management; and reviewing the work of team members -Leveraging field service knowledge and analytical skills, especially as it relates to project management, project facilitation, and the development of client proposals; -Researching and analyzing pertinent client, industry, and technical matters, including leveraging the ability to problem-solve, prioritize, and manage multiple tasks simultaneously for self and others -Demonstrating the ability to self-motivate and take responsibility for personal growth and development while mentoring junior members of the team. -Leveraging analytical skills with the ability to translate complex problems into simple and actionable tasks. -Drafting and presenting PowerPoint presentation decks




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