“My experiences at PwC have exceeded my expectations in every way. The training, mentoring and opportunities for growth have been phenomenal.” — Manager
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CIO Advisory PSI IT Service Management Senior Associate C
Line of Service Advisory
Products & Services Industries
CA-Los Angeles
CA-San Francisco
CA-San Jose
GA-Atlanta
IL-Chicago
MA-Boston
NC-Charlotte
NJ-Florham Park
PA-Philadelphia
TX-Dallas
VA-McLean
WA-Seattle
81-100%
23410BR
Are you interested in the opportunity to work for an industry-leading company that services Fortune 500 companies, and will give you the experience and exposure you need to build your career? If you are, then PricewaterhouseCoopers LLP (www.pwc.com/us) is the firm for you. PricewaterhouseCoopers LLP (PwC US) is well placed to help clients meet the challenges and opportunities of the US marketplace in the areas of assurance, tax, and advisory. We offer the perspective of being part of a global network of firms combined with detailed knowledge of local, state and US national issues. More than 163,000 people in 151 countries across our network share knowledge, experience and solutions to develop fresh perspectives and deliver practical advice.
At PwC US, you will be part of a learning culture, where teamwork and collaboration are encouraged, excellence is rewarded, and diversity is respected and valued. We offer a flexible career progression model that allows for a variety of challenging opportunities throughout your career. We provide unparalleled coaching, mentoring, and career development programs; global opportunities; and state of the art technology-driven methodologies to help you provide quality service to our clients.
At PwC, you will find Advisory professionals with unparalleled financial and accounting expertise, knowledge of business processes, industry insight and technology, and customer relationship skills. Our Advisory professionals help companies anticipate, create and manage change. In short, we help companies to : (1) respond to crises, (2) improve business processes, and (3) transform their business. Note that across all of these solutions, we embed sustainability into our approach. This also includes helping clients to sustain prior changes that may have been undertaken to address a crisis.
Members of our Advisory practice provide a valuable service to our clients and strive to differentiate PwC by executing the following:
* We put our clients first: Each client situation is unique, and we tailor our approach to every relationship and engagement;
* We view the world from a client's perspective: From the initial client meeting onward, we listen first, and then assemble a hand-picked team from across the firm;
* We create lasting value for our clients: We bring together the precision, structure, and deep analytical capabilities of audit and tax and the creative mindset and problem-solving skills of consulting; and
* We focus on action, impact, and value: We don't just assess and recommend; we also help our clients implement with agility and flexibility.
The largest business unit within PwC's Advisory Services, Products & Services Industries (P&SI) provides specialized business and technology consulting services to clients across several sectors by combining functional expertise with deep industry knowledge. P&SI serves public and private companies in the Automotive, Energy, Entertainment, Media, and Communications, Industrial Products, Private Equity, Retail and Consumer, Technology, and Utilities sectors. P&SI professionals also work with our clients' economic buyers (CEO, CFO, CIO, M&A Buyer, and VP of Human Resources) in any industry sector to frame and address emerging issues. In so doing, P&SI serves as Advisory's incubator for complex problem-solving and new services, addressing changing business models that require the intricate integration of processes, technology and people across the clients' entire enterprise.
Our IT infrastructure solutions effectively transform existing technology, people, processes, and information system investments into new and improved business capabilities:
- Enhance IT responsiveness as well as business performance through modern IT infrastructure approaches and technologies
- Streamline business and IT processes and provide real-time visibility into infrastructure performance
- Leverage emerging technologies to provide lasting value for the IT infrastructure
- Reduce IT infrastructure footprint and maintenance costs while improving quality
- Institutionalize knowledge and methods to enable continuous improvement, performance gains, and consistency
- Mitigate risk impacting clients, through comprehensive business ready solutions
Our IT Service Management Solutions are delivered through a global practice with deep experience in ITSM strategy, organizational change management, service and process development and end to end solution implementation. We possess deep understanding of IT Strategy and IT transformation with extensive experience and skills pertaining to IT Service Management and ITIL v3 industry practices. We combine this with comprehensive experience in a consulting role for IT infrastructure, architecture and IT operations to drive sustainable value for our clients
Knowledge Preferred:
Demonstrates a thorough understanding how IT organizations capitalize upon technology, including leveraging an extensive knowledge of IT strategy; roadmaps; architecture; engineering; operations; policy, processes and/or standards; IT governance; and, program delivery.
Demonstrates a proven record of success as an individual contributor and/or a manager of specific project workstreams on IT Service Management engagements and project teams specializing in the design and implementation of ITSM processes, organizational structures, functions and technology within the following areas, including:
-Service Strategy and Design,
-Service Desk, Incident, and Problem Management,
-Request Management / Fulfillment
-Asset and Configuration Management,
-Change and Release Management,
-IT Financial Management,
-Service Catalog and Service Portfolio Management,
-Cloud solutions and implementation,
-Data Center and Process Automation.
Demonstrates thorough knowledge of, and/or a proven record of success an individual contributor on, client-facing business development, engagement delivery, practice development and thought leadership as it relates to the development, assessment and implementation of Information Technology (IT) solutions that parallel project management, process improvement, technology deployment, and other business advisory initiatives.
An obtained Masters Degree is preferred.
Skills Preferred:
Demonstrates a thorough ability and/or a proven record of success managing successful enterprise scale implementations of IT infrastructure and service management software packages (including major ITSM vendors such as HP, BMC and CA), including a thorough ability to leverage one or more of the following related toolsets:
-HP Service Manager/Asset Manager (Legacy Peregrine),
-HP Server Automation/Operations Orchestration (Legacy Opsware),
-HP UCMDB/DDM (Legacy Mercury), and
-HP Operations Manager
Demonstrates a thorough ability to identify and address client needs: actively participating in client discussions and meetings, sustaining client relationships; preparing and presenting high, quality written and verbal materials, communicating a broad range of Firm services; managing engagements including preparing concise, accurate documents and effectively managing project work load.
Demonstrates a thorough ability and/or a proven record of success performing in a role as a project or workstream leader in a fast-paced, dynamic, professional services environment.
Minimum Years of Experience Necessary: 3 yrs
Minimum Degree(s) and Certification(s) desired: Bachelor of Science or Bachelor of Arts degree
Additional requirements:
Demonstrates willingness and ability to conduct business travel 80 - 100% in the role
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